Privacy Policy

Effective Date: November 8, 2025

Fwaigo Agency ("we," "us," or "our") is committed to protecting the privacy of our prospective clients, existing clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.fwaigo.agency/ and when you engage with us for our content creation services.

1. Information We Collect

We primarily collect professional business contact information. We do not generally collect sensitive personal information.

A. Information You Provide to Us

We collect information that you voluntarily provide to us when you:

Inquire about our services via email or a contact form.
Complete our onboarding questionnaire.
Sign a Service Agreement.

This information may include:

Identification and Contact Data: Name, business email address, business phone number, and professional title.
Business Information: Venue name, location, and details regarding your content needs and goals.

B. Automatically Collected Information

When you visit our website, our servers automatically record certain log data, including:

Usage Data: Your IP address, browser type, operating system, pages viewed, and the date/time of your visit. This data is used for website optimization and security, not for personal identification.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Service Delivery: To provide, operate, and maintain our content creation services as outlined in your service agreement.
Communication: To respond to your inquiries, send you project updates, and communicate about contract renewals.
Marketing and Prospecting: To send you information about our services, promotions, or industry insights related to your business, only when legally permitted and subject to your right to opt-out.
Analytics and Improvement: To monitor and analyze usage and trends to improve our website and service offerings.

3. Disclosure of Your Information

We do not sell your personal or business contact information to third parties. We may disclose information only in the following circumstances:

Service Providers: We may share your data with trusted third-party vendors, consultants, and service providers (such as accounting software, project management tools like Trello/Asana, or email marketing platforms) necessary for us to perform our services. These third parties are contractually obligated to protect your data.
Legal Requirements: If required by law, subpoena, or other legal process, we will disclose your information to comply with a legal obligation or protect the rights and safety of Fwaigo Agency or others.

4. Data Security

We use administrative, technical, and physical security measures to help protect your professional data. While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is $100\%$ secure. We implement standard security practices relevant to B2B data handling to safeguard the data we control.

5. Your Privacy Rights (Opt-Out)

You have the following rights regarding your professional data:

Access: You have the right to request access to the professional information we hold about you.
Rectification: You have the right to request that we correct any inaccurate or incomplete data we have on file.
Opt-Out of Marketing: You can choose to stop receiving our promotional marketing emails by following the unsubscribe instructions included in those emails. Even if you opt-out of marketing emails, we will still send you essential service-related communications (e.g., invoices, project updates).
Deletion: If you are no longer a client and wish to have your contact details removed from our marketing lists, you can request deletion, subject to legal and operational requirements for record-keeping.

To exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email: hello@fwaigo.com